Most of our items ship directly from our US warehouse to your door and delivery times for domestic customers are typically around 4-5 days from despatch. International orders usually reach customers within a couple weeks depending on location. Some products are shipped directly from our manufacturers and depending on your location can take anywhere up to 45 days (although most items arrive much quicker).
Nearly all items arrive without a hitch but please wait 30 days from despatch before contacting us about an order.
We rely on postal services around the world and therefore can make no guarantees regarding delivery times, especially in busy periods.
There are Items Missing from my Order
Depending on where your goods are despatched from, multiple items from one order may be shipped separately.
If you have only received part of your order, the remaining item/s will follow. Our tracking page will show you the delivery status of each item in your order along with a tracking number. If the tracking numbers are different (and please look closely as they can be very similar) it means that your order has been despatched in multiple packages.
Tracking Showing Little or no Movement
You can check the status of your order via our tracking page here.
It is often the case that items appear to be 'stuck' and don't show any movement for several days or longer. This is normal and usually means that parcels are passing through customs or security checks.
Please also be aware that our tracking information is ultimately provided by the carriers themselves. Whilst this is normally up to date, we have found that especially at busy periods this isn't always the case and tracking information can sometimes lag behind.
International Deliveries Showing as 'Delivered' But Not Received
Tracking information for International orders usually stops at the point your parcel is handed over to your national postal service. At this point, tracking information will show as 'delivered'.
Delivery to your mailbox will be completed via your local postal services and will follow several days after this tracking status update.